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Thread: not getting the reports as expected, is there any way to sort it out.

  1. #1
    Junior Member
    Join Date
    Jan 2013
    Posts
    11

    not getting the reports as expected, is there any way to sort it out.

    Hi

    I have installed the software as per your guidelines and when I am trying to see the data in reports, I came to know that it is not showing the information as expected.

    On the report I noticed a few users trying to open a file but when looking into the event a little further it seems as though the event was logged during the time the user was logging in. Please help me to figure it out

  2. #2
    Junior Member
    Join Date
    Jan 2015
    Posts
    14

    not getting the reports as expected, is there any way to sort it out.

    Thanks for sharing the issue here.

    Whenever any file is accessed on the file server then our software will show the same in the reports. As in yours scenario File-Open event is showing because those files are
    accessed by either Windows OS or any Antivirus installed on the machine or by any program which tries to open those files.

    And that is the reason you are getting the reports as File- Open.

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