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Published Jun 08, 2026Issue:
Users added in the LDSP Web Console are receiving an “Invalid Login” error while attempting to log in.
Cause:
This issue typically occurs when the domain is not properly added or synced in the LDSP Web Console, due to which users are not correctly mapped under role management.
Resolution:
Please follow the steps below to resolve the issue:
Log in to the LDSP Web Console using the Super Admin account.
Navigate to Manage Domains.
Click on Add Domain and enter the required domain details.
Ensure all details are filled correctly and the domain is successfully added.
Once the domain is added, go to Role Management.
Click on Add Members.
Select the newly added domain and click on Browse Users/Groups.
Search and locate the required User/Group.
Select the user/group and click on Add.
Result:
The selected user will now have access to log in to the LDSP Web Console without encountering the “Invalid Login” error.
Additional Notes:
Ensure proper synchronization of the domain before adding users.
Verify that the user credentials are correct at the time of login.
If the issue still persists after performing the above steps, please reach out to the support team for further assistance.