Authorize co-workers to reset password/unlock account

Lepide Active Directory Self Service software enables the employees to reset forgotten password or unlock account with the help of co-workers. This means if an employee forgets his password, he can request his trusted co-worker to get the job done. Furthermore, the process bypasses the need to take help from administrators but only an authorized employee will be able to reset password/unlock account of any other employee on request.

Enrolled LADSS users need to select the co-workers whom they wish to authorize for performing self-service tasks on their behalf.


What can co-workers do?

An authorized co-worker can choose from a list of users who have selected him/her as a trusted co-worker and they can perform the task on the user's behalf.
  • Unlock user accounts on their behalf
  • Reset password of users on their behalf

The most practical benefit of authorizing a co-worker is that users don't need to wait for assistance from helpdesk and if somehow the user has forgotten his/her security questions and answers, his/her account can be unlocked or password can be reset as authorized co-workers don't need to go through that step.


Benefits of authorizing co-workers:
  • Provides an added benefit in case the user is not in front of his/her system and his account gets locked or has forgotten password.
  • Helps to avoid raise IT tickets or call at helpdesk as the job can be done without requiring any system admin.
  • Co-workers can come handy at crunch situations when a user has forgotten his/her security questions and answers.
  • Can be used to reset password of service accounts which are directly not accessed by any particular user (a designated user can be authorized for managing all service accounts).
Software Features
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