Lepide Active Directory Self Service software enables the employees to reset forgotten password or unlock account with the help of co-workers. This means if an employee forgets his password, he can request his trusted co-worker to get the job done. Furthermore, the process bypasses the need to take help from administrators but only an authorized employee will be able to reset password/unlock account of any other employee on request.
Enrolled LADSS users need to select the co-workers whom they wish to authorize for performing self-service tasks on their behalf.
The most practical benefit of authorizing a co-worker is that users don't need to wait for assistance from helpdesk and if somehow the user has forgotten his/her security questions and answers, his/her account can be unlocked or password can be reset as authorized co-workers don't need to go through that step.