Strong Identification Methods

A critical factor when considering any kind of self service or password management solution is identity management – namely, ensuring you’re securely identifying and authenticating the users prior to allowing them to carry out respective actions. This solution will also allow IT teams to granularly specify what the user can do once they are authenticated.

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Challenge Response Method

Lepide Active Directory Self Service question and answer method takes the employee through the user verification process by requesting the user to answers a series of pre-defined questions both administrator and user defined, if the verification fails, the employee will be locked out and prevented from taking any further steps. The IT team decides how many questions employees are required prior to authentication and can also create, edit and delete any existing questions at any point. They can also make it mandatory for the users to answer predefined questions. Listed below are the fields that the administrator can configure:

  • Number of Predefined Questions
  • Number of User Defined Questions
  • Number of characters in a User Defined Question
  • Number of characters in an Answer


One Time Password (OTP) Method

The second authentication method the administrator can opt to enable is OTP. Using this method the users are forced to authenticate by entering a unique code provided to pre-authorized users in real time either by SMS or email. Administrators can also customize the message provided through the authentication SMS or email as needed.

Use either or both in combination

IT teams can specify for their users to authenticate using either challenge response validation where the users are posed with questions and answers and / or they can enable OTP validation.

Vinicius Mozart
Microsoft MVP

"Lepide Active Directory Self Service is an effective solution to automate user account unlock and password reset activities. Multitude features, ease of execution and real-time security through OTP; makes it a must have tool for everyone who wants to simplify Active Directory self-service management."

Erik Blum
(Editor at itsmdaily.com)

"I am really impressed with Active Directory Self Service from Lepide. Before review I thought that it’s another Self Service Solution which is complicated to use, requires installation manual and is very expensive."

Paolo Valsecchi
(Nolabnoparty.com)

"The tool is very user friendly, ideal for corporate environment and easy to implement for the IT staff requiring minimal hardware resources to run. Organizations with a high number of helpdesk tickets opened for password reset and account locked issues will take a big benefit with this solution."

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