Active Directory Self-Service Solution
We provide a simple and secure means of delegating self-service password reset and account unlock tasks to your end users to reduce unnecessary helpdesk calls.
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Lepide Active Directory Self Service
The average cost of a helpdesk call today is around $30 (£20), and IT professionals like yourself are under increasing scrutiny to justify your contribution to the bottom line. So, it is essential that you automate those tasks that take time without adding value to the business. That’s why we built Lepide Active Directory Self Service, a simple web-based solution that allows you to delegate tasks such as password reset, and account unlock. This solution also gives you the ability to authorize co-workers to perform these tasks without having to call IT. Ultimately this solution makes it easier for the user, easier for the administrator and easier for the whole organization to handle the task of updating Active Directory.
Delegate Active Directory Updates and Password Resets to Your Users
Using our simple web-based interface, you can transfer control of tasks such as password resets, personal information updates and account lockout tasks to the end users. The solution also allows end users to authorize co-workers to reset passwords and perform account unlocks on their behalf. No longer will you have to manually handle such tasks. Increase your productivity through less downtime and more account control.
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Give Users the Ability to Unlock Accounts
Our solution fully integrates with GINA/CP so your users can reset their passwords even when they are locked out. Users simply need to press Ctrl + Alt + Delete as they normally would and are met with a series of questions and answers (or use an OTP), to regain access. Our GINA integration can be deployed either through a bulk script via GPO, through local, direct installation or via an agent that can be automatically deployed from within the main console. Need more info? To check how to deploy GINA in your domain, click here.
Get a Bird’s Eye View of User Activity
Our web-based, intuitive dashboard helps you spot specific trends such as account lockouts, password resets, enrolment data, users not enrolled, overall activity over last seven days and user status. It’s an easy and visual way to keep tabs on your Active Directory identity management and to help spot potential abuse or issues.
Remind Your Users When Their Passwords are Due to Expire
Half of the battle you will face when it comes to identity management is keeping track of user password expiry. To address this, we provide you with a User Password Expiration Reminder solution, which is an integrated part of our Active Directory Self-Service solution (but also available standalone or as a part of our Lepide Data Security Platform). It allows you to send automated notification reminders to users when their passwords are due to expire.
Ensure the Security of Your IT Environment
We understand that allowing users to access and update their information in your Active Directory carries an element of risk. To address this, we provide you with the ability to lock down what the user can and can’t view/modify. We ensure they can only update the fields you specify. You can predefine within the solution whether the user has no access, read only or full control across any of the following Active Directory Attributes – general, contact and address. This solution also enables you to integrate your SSL certificate to ensure the entire process is secure and encrypted. It automatically redirects from HTTP to HTTPS when SSL security is enabled. We also provide session expiry to ensure only relevant, current requests are considered.
Authenticate Through Either OTP SMS or Challenge/Response
To help maintain identity integrity and identity management, we provide you with a few different methods of authentication, including the challenge response method where you can specify the number of pre-set questions and the number of characters in questions/answers to ensure maximum security. We also offer you strong authentication through OTP (one-time password), where the user is authenticated by an SMS or email verification process. You can easily define how you wish your users to authenticate through the main console.
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Specify Account Unlock Periods
As an administrator, you may want to specify a policy which automatically unlocks all locked accounts at a particular point in time or on a specific schedule. Our solution provides this capability which is easily configurable through the intuitive management console.
We Provide You with Bulk Enrolment
When you first deploy this solution, it’s likely you will want to go through a process of bulk enrolment. To achieve this, you will need to get all the relevant enrolment details into a CSV file with the challenge/response information to import into the solution. From there we will automatically update and notify all the users of their enrolment along with instructions for use.
Get Comprehensive Audit and Enrolment Reports
Rather than having to constantly check the console to make sure your users are behaving as they should, we ensure you get regular reports delivered straight to your inbox. These reports will show you details such as enrolment, self-service actions performed by users, password expiry and lockout details.
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Enable End Users to Authorize Co-Workers and Perform Self-Service Activities
Aside from allowing end users to perform self-service activities and update their Active Directory details, you can also allow them to delegate certain tasks to other authorized employees through our ‘Authorize co-worker’ feature. This allows the end user to specify account unlock and password reset tasks to others within the business. Users will also receive a notification whenever a password reset, or account unlock task is executed.
Allow Users to Reset Their 3rd Party Application Account Passwords
Lepide Active Directory Self Service not only allows end users to reset their AD account passwords, but also enables the synchronization of third party applications and the resetting of those particular passwords from the tool itself. Password synchronization is currently available for Office 365, IBM AS400 and Google Apps. Once administrators configure the account settings for these applications, users can reset their Office 365, IBM and/or Google Apps passwords by simply resetting their AD account password.
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Lepide Active Directory Self Service is an effective solution to automate user account unlock and password reset activities. It is a must have tool for simplifying Active Directory self-service management.
Vinicius Mozart
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I am really impressed with Lepide Active Directory Self Service. Before review, I thought it might just be another expensive and complicated Self-Service Solution requiring manual installation. That couldn’t be further from the truth!
Erik Blum
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The tool is very user friendly and easy to implement. Organizations with a high number of helpdesk tickets opened for password resets and locked account issues will benefit massively from using this solution.
Paolo Valsecchi
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