It won’t come as any surprise to hear that your IT organization isn’t running at peak efficiency. With IT being tasked with managing an ever-growing number of systems and applications, it’s obvious that at some point the traditional model of IT manually just fixing problems as they occur will no longer provide the same level of efficiency it once did.
It’s no longer acceptable to have a bunch of engineers sitting in a room doing manual troubleshooting, break/fix, etc. IT is experiencing a shift from being a department that spends its’ time just doing the work of IT, to one that strategically identifies, selects, procures, and implements services that align technologies with business objectives
This often also leaves IT responsible for platforms, services, and systems they have little or no expertise, simply increasing the learning curve, and slowing down IT’s productivity. All this adds up to IT performing a very carefully executed juggling act where they definitely are keeping the balls all in the air, but are doing so with new balls constantly being added.
With all these new strategies and directions IT is being pulled in, is it impacting IT’s efficiency?
