Improving IT Efficiency: Getting the Right Tool for the Job
It’s no longer acceptable to have a bunch of engineers sitting in a room doing manual troubleshooting, break/fix, etc. IT is experiencing a shift from being a department that spends its’ time just doing the work of IT, to one that strategically identifies, selects, procures, and implements services that align technologies with business objectives.
This often also leaves IT responsible for platforms, services, and systems they have little or no expertise, simply increasing the learning curve, and slowing down IT’s productivity. All this adds up to IT performing a very carefully executed juggling act where they definitely are keeping the balls all in the air but are doing so with new balls constantly being added.