Lepide Data Security Platform Freezing Frequently

Issue:

The Lepide Data Security Platform is getting frozen repeatedly or becoming unresponsive during usage.

Cause:

This issue may occur due to continuous generation of Lepide AI alert logs, which can accumulate over time and impact application performance, leading to freezing.

Resolution:

Please follow the steps below to resolve the issue:

Step 1: Delete Existing Alert Data Logs

• Navigate to the following path:
  Program Files (x86) > Lepide Data Security Platform > Predefined Alerts > Email Accounts > Alert Report > Data

  • Delete all files in the Data folder permanently.

• Now go to:
  Program Files (x86) > Lepide Data Security Platform > Predefined Alerts > Email Accounts > Alert Report > LepideAIData

  • Delete all files in the LepideAIData folder permanently.

Step 2: Disable Alerts from Web Console

• Open the Lepide Web Console using the Super Admin account.

• Navigate to the Detects section.

• For each alert:

  • Click on the Edit icon from the Actions column.

  • Change the Status to Disabled.

• Repeat the above step for all alerts.

• Log out of the Web Console.

Step 3: Restart the Application

• Restart the Lepide Data Security Platform.

Result:

After completing the above steps, the application performance should improve, and the freezing issue should be resolved.

Additional Notes:

• These steps help in clearing excessive Lepide AI logs that may cause the application to freeze.

• Disabling alerts prevents unnecessary log generation in the future.

• You may enable only the Failed Logon alert to monitor specific users generating high failed login attempts.

Recommendation:

Please monitor the application performance for 1–2 days after completing the steps.

If the issue persists, kindly reach out to support for further investigation.