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Published Nov 13, 2026The Customer informed us that they have setup NetApp file server but the reports are not generating.
Troubleshooting steps performed during the session are as follows:
Checked that version of Lepide is 26.1 and checked that the customer has installed the NetApp file server cluster mode.
Checked the ShareInfo.txt file there was no content inside that folder.
From the Ontap manager we checked the Volumename#Junction path#Sharename and entered the same in the ShareInfo.txt file.
Saved the file and pasted that file in the
\\Installation folder\FSA\FsaMonsettings\Netapplistner\NetApp file server.
Created a new folder inside the shared folder and done some changes in that folder like creating a new text file and adding text inside that file.
We checked the NTFS permissions are applied in the Shared folder.
Checked the Audit logs folder and did find some xml files for the changes that were done during the session. The Audit logs were processing.
From the File server reports, we checked the All modifications in file server and generated the reports.
The reports are now showing updated records.
The Customer informed us that they have more shared folders and they will enter them in the ShareInfo.txt file later on.