✕
×

Microsoft 365 Connection Not Updating in Lepide Data Security Platform

SM
By Sarah Marshall time 1 min read time Published Oct 16, 2026

Table of Contents

  1. 1.Issue Description
  2. 2.Cause
  3. 3.Resolution
  4. 4.Result

Issue Description

The Microsoft 365 connection status/details are not updating in the Lepide Data Security Platform console. The console may continue showing outdated information even after changes or successful connection attempts.

Cause

This issue can occur due to outdated or corrupted processed database files stored in the processedDb folder. These files may prevent the latest Microsoft 365 connection data from being refreshed properly in the Lepide console.

Resolution

Follow the steps below to resolve the issue:

Step 1: Stop Lepide Services

  • Open Services on the Lepide server.

  • Stop all Lepide-related services.

(Refer to the screenshot below for the services to stop.)

Step 2: Clear processedDb Files

  • Navigate to the following location:

C:\Program Files (x86)\Lepide Data Security Platform\processedDb

  • Delete all the files present inside the processedDb folder.

Note: Do not delete the folder itself. Only remove the files inside it.

Step 3: Restart Lepide Services

  • Restart all the previously stopped Lepide services.

  • Open the Lepide Main Console.

Step 4: Verify the Issue

  • Refresh the console.

  • Check the Microsoft 365 connection status.

  • Verify whether the connection details are now updating correctly.

Result

After clearing the processedDb files and restarting Lepide services, the Microsoft 365 connection information should refresh and update correctly in the console.