The “When” Column in the Web Console is Blank or Not Displaying Data

Issue

• The “When” column in the Lepide Data Security Platform Web Console appears blank and does not display any data in reports.

Cause

This issue usually occurs when the time zone value is not configured in the php.ini file of the Web Console.

Resolution

Follow the steps below to configure the time zone and resolve the issue:

Step 1: Navigate to the PHP Directory

• Open the drive where Lepide Data Security Platform is installed.

• For example:

• C:\Program Files (x86)\Lepide Data Security Platform\LDSP Web Console\php

Step 2: Locate the php.ini File

• Find the following file:

php.ini

Step 3: Create a Backup

• Copy the php.ini file and paste it into another folder such as Downloads as a backup.

Step 4: Edit the File

• Right-click on the copied php.ini file and select Edit.

Step 5: Search for the Timezone Entry

• Search for:

date.timezone =

Step 6: Add the Correct Timezone

• Enter the appropriate timezone value. Example:

date.timezone = Europe/London

• Replace Europe/London with your actual timezone if different.

Step 7: Save the File

• Save the changes made in the php.ini file.

Step 8: Replace the Original File

• Copy the edited php.ini file and paste it back into:

• C:\Program Files (x86)\Lepide Data Security Platform\LDSP Web Console\php

• Replace the existing file when prompted.

Step 9: Restart Services

Restart the following services:

• LDSP Apache

• LepideMysql

Step 10: Verify the Issue

• Reload the Lepide Data Security Platform Web Console and generate the reports again.