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Published Jul 15, 2026An issue with the Web Console where all Users are not showing while adding in the Web Console
A customer has informed us that while adding users the in web console all the users are not displaying.
Steps performed to troubleshoot and fix the issue are as follows:
Login to the web console with the Superuser account as shown below:
After logging into the web console, go to the Settings option and click on Role Management as shown below:
Now click on Add Members and then Browse Users as shown below:
The Customer had informed us that not all users were showing in the Users name list.
The Customer then showed which user was not in the list. The next step is to go to the Active Directory module.
From there, find that user and check the properties of that user. In the Account tab, we found that there was another UPN (User Principal Name) showing for that user.
The next step was to go to the Web Console, click on Settings and then the Manage Domains option as shown below:
In the Manage Domains option, click on Add Domain and add that other domain by entering all the credentials:
After adding that domain, go to Role management- Add members, and select the other domain from the Select Domain option and browse the users.
All the users from that domain are now shown in the list .