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Published Jul 13, 2026Audit Database Error in the Web console while generating reports in the Web Console.
The Customer informed us that they are receiving the message in Web console “Audit database cannot be accessed” as shown in the screen shot below:
Follow the steps below to troubleshoot the issue:
We suggested to the customer to use the same user account for Lepide DSP service and Lepide Apache Service.
Navigate to services by using the command services.msc in Run.
Locate the service of Lepide Data Security Platform and check which services are running.
Then check the services of Lepide Apache as shown in the screenshot below.
Both the users are different.
Select the LDSPapache service. Open Properties, go to the LogOn tab and enter the same credentials that are used in LDSP services.
Next, restart the services of Lepide Apache and also restart the Web Console.
The reports then started generating successfully.