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Published Jul 15, 2026Troubleshooting Note: DDC Scan Issue
The customer reported an issue with the DDC scan being stuck at 1%.
The following troubleshooting steps were performed:
Verified that the scan was not progressing and remained stuck at 1%.
Checked the DDC agent machine and found that the processed data file was not being generated.
Reviewed the Event Viewer logs and identified errors related to the DDC agent.
Noted that OCR was enabled and all file types, including .pdf, were selected by default.
Advised that the issue could be caused by corrupt .pdf files affecting the scan process.
Disabled the .pdf file type along with other unnecessary file types and turned off the OCR option.
Restarted the DDC scan and requested the customer to monitor the progress.
Confirmed that the scan resumed successfully, as the processed data file was created and records indicated that the scan was in progress.