Lepide Event Log Manager - FAQ's

FAQ's

I have added the computer but the software is not getting events of that computer or showing access denied.

Try out these things:

  1. Make sure that the added computer is switched ON.
  2. Check the login credential of computer. Administrative rights of that computer should be provided.
  3. Check the network connection.
  4. Start Remote Registry service of the computer for which you want to collect events as well as that computer where software is installed.
  5. Start Remote Access service of the computer for which you want to collect events as well as that computer where software is installed.
  6. Start Remote Procedure Service of the computer for which you want to collect events as well as that computer where software is installed.
  7. In case of Windows Vista, Windows 7 and Windows server 2008, uncheck the User Account Control (UAC) option from Control Panel.

Software is not able to configure database on remote computer and shows message "Failed to connect to SQL server".

  1. Make sure that the remote computer is switched ON.
  2. Turn off the firewall settings of computer where software installed.
  3. Check the Username and Password provided to connect to the remote SQL Server.

Why is Lepide Active Directory Self Service better than other products in the market?

  1. Optimizing ability - With its ability to optimize question and answers by configuring minimum and maximum number of questions and characters in a question or answer, the application is highly customizable. Administrator can configure number of selectable and user-defined questions too.
  2. Easy to install and use - With easy user interface, Lepide Active Directory Self Service is simple to configure for administrators and easy to use for domain users.
  3. Cost-effective with higher ROI- Being a web-based application the software is priced quite affordable for all sizes of organizations. Moreover, the return on investment is high as the Helpdesk costs are reduced.

List of SQL Servers is not getting displayed in the "Configure Database" window.

Refresh list of SQL Servers using Refresh Server List Button. If you are not getting any SQL Server, then check your network connection. If everything is fine and still you are not getting any SQL Server, then you can manually type the name of the SQL Server where you want to configure the database.

Software is not able to send Email.

  1. Check the internet connection.
  2. Check the Mail Server Settings such as: mail server name, port number, authentication required or not and SSL is required or not.

Software is not adding W3C path. What to do?

If the software is not adding W3C path with computer name, then manually type the IP address instead of computer name. W3C folder should be accessible through shares.

Software is not collecting events as per new rule applied to the selected computer.

If event collection has started for a computer and meanwhile you are setting event processing rule for that computer, then the new rule will be applied when the event collection starts next time for that computer. You can see the current status of event collection from activity log.

Software is running on many computers but it is showing events and reports on only one computer.

The database created by software should be accessed from one computer at a time. If software is running on more than one computer and all of them are accessing the same database, then events and reports will be shown on one computer only.